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Shipping Policy

Q: Package Preparation Time?

A: The preparation time of our tent products is 1-30 days. For the products in stock, we can ship the goods in 1-3 working days. For the products that are not in stock, it may take 10-30 days to prepare the package. Then the delivery time of most packages to worldwide is 3-7 working days.

If you have any questions about the preparation time of our package or the stock situation, please contact us in time and we will help you.

The package preparation time will be adjusted dynamically according to the product inventory. If you have special requirements for delivery time, you can contact us in advance. Thank you very much for your support.

Q: Do you ship your products worldwide?

A: Yes. We ship our products worldwide.

Q: Do you ship your products for free?

A: Yes. Free Shipping Worldwide.

Q: Do you charge any custom taxes?

A: No. We do NOT charge any custom taxes. Please note that different coutry customs may charge you custom taxes. This is not in our control and we do NOT pay any custom taxes for our customers. In addition, customs duties may be collected directly by the customs or by express delivery companies. This point cannot be controlled by us, and we do not assume corresponding responsibilities. Hope customers can actively communicate with customs or express companies. Thank you for your understanding and support.

Q: Which express will you use?

A: DHL, FEDEX, UPS, EMS, EUB, etc.

Q: How long will you send our orders recently?

A: We will ship out your order within 2-5 business days if the product you ordered is in stock. If the product is out of stock, we will send it to you in 15-30 days. If you ordered several products and some of them are out of stock, we may wait several days and send them in one package, which may help customers reduce unnecessary customs duties. If you need them urgently, please contact us to ship products in stock first.

Q: How long it will take for delivery?

A: Generally it takes 3-20 business days to the entire world. No more than 30 days.

Q: Will my order delayed?

A: It may be delayed for 3-40 days. If your package is delayed, please don’t worry, you can contact our support team and they will help you.

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